Frequently Asked Questions
Below you will find the answers to some of the more common questions about the community and your Association:
Q: Is there any age restrictions?
A: This is a 55 and older community - At least one resident must be 55 or older. No one under 18 is permitted in the Clubhouse.
Q: What are the amenities offered?
A: Through Colony Point Club, Inc - Theater, billiard room, saunas, spas, pool, tennis courts, racquetball courts, shuffleboard courts, fitness room, ceramic room, library and card rooms, beaches, docks, BBQs, tiki hut pavillions and jog path with fitness trail.
Q: Is there a pool?
A: Yes.
Q: Is there a fitness facility?
A: Yes, located inside the Clubhouse.
Q: What other amenities are there?
A: Colony Point Bus Service: Monday-Wednesday-Friday, various locations. Schedule is posted in the clubhouse and each building bulletin board. Does not run on holidays.
Q: Can the amenities (pool or cabana) be reserved for private use?
A: Pool and pool deck are not available for rental. Owners may reserve any of the four (4) beach areas with the BBQ grills on a first-come, first-serve basis. Reservations must be made 3-days in advance. There is no charge for use.
Q: Can I book / rent part of the clubhouse facility?
A: No.
Q: What are the hours of the Clubhouse, pool, tennis courts, etc...?
A: 7:00am - 11:00pm.
Q: Are there any Clubhouse restrictions? if yes, specify?
A: Must be 18 years old or older, no food or drink except for special events. Proper attire required when utilizing the facility or attending events. No wet bathing suits are permitted.
Q: Are there any fees associated with ARC's? What is the cost?
A: A refundable application fee is required. Varies by type of ARC request.
Q: What documents are required when submitting an ARC Application?
A: A refundable deposit (deposit varies. Contact office) Copy of contractor's contract, license, insurance and application. Applications are in the office.
Q: What is the address to send the maintenance payments / fees?
A: Alliance Association Bank, PO Box 621073, Orlando, FL 32862-1073
Q: What is late fee amount and late date?
A: $25.00 late fee applied after the 10th of the month.
Q: How do I obtain the Association's documents?
A: Either from the Seller or a set may be purchased for $50.00 from the onsite Management Office. Registered users may download the documents from the websote
Q: Who should the UO request these documents from: financials, ARB, duplicate coupons, any forms?
A: Contact the onsite Management Office (954) 431-0225.
Q: Are there guards or is the gate unmanned?
A: Gate is manned 24 Hours, 7 days a week. Roving patrol for overnight hours from 3:00PM until 7:00AM - Gatehouse phone number is (954) 432-0544.
Q: How do I register guests at the gate?
A: Advise the onsite managment office. All changes must be in writing.
Q: How do I obtain a barcode and what is the cost?
A: From Security Committee. Barcodes are issued once a week on Thursdays from 9:00am to 10:00am in the clubhouse. Management Office does not issue barcodes. Cost is $20.00
Q: Is there a limit on gate access / remotes / clickers / keys that an owner can purchase?
A: Only owners of record may obtain a barcode. Limit of 1 per unit owner with proper identification and registration.
Q: How do I add someone to my permanent guest list?
A: Update forms may be obtained from the onsite Management Office. The Unit Owner must sign the update form.
Q: Can current owners transfer transponders or fobs to new owners upon the sale of the property? If not, what do they do with them?
A: No. Barcodes are used and can not be removed from vehicles to be reused. Owners are requested to advise Management Office upon sale or transfer of current vehicle to deactivate barcode.
Q: What is the procedure for the emergency key to the HO's unit?
A: Residents are required to place a key on file with the Management Office. Only authorized personnel and Association Board Members are permitted to enter units. Only Management, Head of Security and Club Board President have access to keys in locked storage cabinet. Resident is requested to notify management if a key is on file with a neighbor or relative and provide their contact information.
Q: Who is responsible for pest control inside my unit?
A: Unit owner.
Q:Who is responsible for the mailboxes?
A: Association. Keys and locks are the responsibility of the owner.
Q: Who is responsible to replace lights directly outside the front door of unit?
A: Association. Contact onsite management office (954) 431-0225 for maintenance work order.
Q: Who do I contact for after hours emergencies?
A: Security (954) 432-0544. Security Personnel will contact the appropriate party.
Q: When are Moving Trucks allowed in the community?
A: Monday-Saturday 8:30AM-6:00PM except on Sunday and Holiday. Unit Owners must call onsite office to have the elevator pads installed and are responsible for notifying security of the delivery.
Q: Are there assigned parking spaces, how many, who assigns them and can the HO request spaces be altered?
A: Yes, they are assigned to the unit. Only 1 parking space per unit. Residents with additional vehicles must use guest parking spaces. Parking spaces are appurtnant to the unit and cannot be changed.
Q: Are there any exceptions to overnight parking rule?
A: No pick up trucks or commercial vehicles are allowed to park overnight on the property. No overnight parking in handicap spaces without the prior written authorization & pass from Head of Security.
Q: Are there car and parking restrictions? If yes, what are they?
A: Yes-must have barcode or pass. No commercial vehicles overnight. No back-in parking. Residents have one assigned parking space. Residents with additional vehicles must use guest parking. No overnight parking in handicap spaces without prior written authorization & pass from Head of Security. Visitor parking passes must be displayed on dashboard at all times.
Q: Are there any truck or commercial vehicle restrictions (parking)? If yes, what are they?
A: No overnight parking. Must use guest parking. May not block entrances or fire lanes. Parking pass must be displayed on vehicle dashboard at all times.
Q: Does the Association have pet restrictions for the community?
A: Pets are not permitted.
Q: Who is responsible for dry wall repair? (Damages caused by leaks)
A: Responsibility for drywall repairs will depend on the cause of damage. Contact onsite management office (954) 431-0225.
Q: Who is responsible for window repairs?
A: Unit owner.
Q: Who is responsible for screen repairs?
A: Unit owner.
Q: Who is responsible for the doors?
A: Association maitains the exterior paint. Door replacement is the responsibility of the Unit Owner.
Q:Who is responsible for the plumbing?
A: Unit owner is responsible for pipes from the stacks to the apartment. Any plumbing that services only one unit is the responsibility of that unit owner. Association is responsible for main stacks.
Q: Who is responsible for roof repairs?
A: Association. Contact onsite management office (954) 431-0225.
Q:Who is responsible for A/C repairs?
A: Unit Owner.
Q: Are there BBQ grill restrictions?
A: Yes there are restrictions. No BBQs are permitted on the balconies or common areas. Residents may use the BBQs at any of the three beach areas. BBQs must be reserved 3 days in advance and are on a first-come, fisrt serve basis. There is no charge for use.
Q: Are there generator restrictions?
A: No generators allowed.
Q: Is fishing allowed in the lakes?
A: Yes, residents only. No outside persons permitted entry for fishing. Fishermen must comply with all licensing and permits regulations for all governing authorities. Lake is the property of Pembroke Pines, not Colony Point.
Q: What is the sale application process?
A: All buyers must be screened and approved by the Board. Interviews are held in the Clubhouse and are scheduled as needed. Sales packages are available at the Management Office and contain all information needed.
Q: If yes, is there a fee and what is the fee (sales & leasing)?
A: $150.00 for husband and wife. Or $150.00 for each applicant not married. Fee is nonrefundable.
Q: What are the lease and rental restrictions?
A: No leases or rentals permitted.
Q: Is there a deposit required for lease application (sales & leasing)? If yes, how much? How much is refunded at end of lease?
A: No deposit, just the required application fee. Each BUildign Association has their own set of downpayment requirements which are non-negotiable.
Q: Are there move in / out restrictions; dates, time, size of delivery van, access to community if secured?
A: Moving is permitted Mon- Sat 8:30- 6pm. Not on Sundays or Holidays. There is no specific size for delivery vans, however, they must enter through the visitors side. Resident must contact management office to have elevator pads installed and is responsible to notify security of the delivery.
Q: Are hurricane shutters permitted in the Community?
A: Yes.
Q: What type of hurricane shutters can be used?
A: Yes. Accordions, roll ups or panels. Panels must be removed when not in use. Architectural application is required.
Q: Are "FOR SALE" or "FOR RENT" signs permitted?
A: No.
Q: Who provides waste management and contact information?
A: Eco Waste - Contact onsite management office.
Q: What days is (trash / waste / garbage) picked up?
A: Tuesday, Wednesday, Thursday and Saturday.
Q: What day are recycles (trash / waste / garbage) picked up?
A: No Recycling in Pembroke Pines
Q: When are the bulk service (trash / waste / garbage) days?
A: There is no bulk trash pick-up provided. Bulk trash removal is the responsibility of the Unit Owner or their contractors.
Q: Who is the cable provider and Phone #?
A: BlueStream (754) 202-8549
Q: Is cable included in my Association fee?
A: Yes, expanded basic service which currently includes seven channels of Showtime and intenet. Optional services and channels are the responsibility of the owners.
Q: Who contacts the cable company with regards to service issues?
A: Unit owner.
Q: Who is responsible for the utilities?
A: Association is responsible for water only. All other utilities are the responsibility of the Unit Owner.